by Nick Gromicko, CMI® and Kate Tarasenko Have you ever broken something at a home during an inspection? We’re not talking about accidentally knocking over a vase or putting a gouge in a doorframe with your toolbox. We’re talking about snapping the handle off a hose bibb (see image below), turning on a dishwasher that leaks all over the floor, putting your hand through the water-damaged tile wall in a shower, making a big hole in a rotten window sill with your screwdriver, and similar mishaps. If this has ever happened to you, and your first instinct is to calculate a discount on your service fees while offering profuse apologies, it’s time you reframed the situation. Your client shouldn’t be upset with you; they should be thanking you!